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  3. Network Status & Maintenance

Network Status - Completed

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Fiber Maintenance - Completed

  • Cronus Team will be performing maintenance to upgrade code across our network June 27th at 1:00am to 7am. We do not anticipate any outages of your service, but services may see a 50 ms switch hit(s) and possible latency change as traffic reroutes. //June 12, 2026 12:05pm EST
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Scheduled Maintenance: Genetec Server Upgrade – June 11, 2026

  • Cronus Team will be performing a scheduled upgrade to our Genetec server June 11, 2026 from 7:00 PM to 9:00 PM.  During this maintenance window, Genetec and Green Light services will be unavailable. We expect all systems to return to normal operation once the upgrade is complete.  //June 11, 2025 9:58 am EST

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Scheduled Maintenance – BGP Core Router - Completed

  • Cronus Team will be performing planned maintenance on our BGP core routing system on June 9 from 12:00 AM to 6:00 AM EDT. Our support team will be monitoring the maintenance window and addressing any issues that arise. Brief routing convergence events or short interruptions may occur during this period. //June 5, 2026, 10:02am EST

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Planned Data Center Maintenance – Voice Services - Completed

  • Cronus will be performing planned maintenance in our data center on June 5th & 6th starting at 11:00 PM EDT.
  • We will be performing planned infrastructure maintenance in our data center as part of a network modernization effort. This work includes replacing core networking, routing, and firewall components that support services in the site. Our team will be monitoring throughout the maintenance window and will post updates here if anything changes. //May 29, 2026 1:10pm EST

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Fiber Maintenance - Completed

  •  Cronus will be performing maintenance May 15th starting at 12:00am to 6:00am to upgrade transport equipment along our network. We do not anticipate any outages of your service, but services may see a 50ms switch hits and possible latency change as traffic reroutes. //May 4,2026, 12:00pm EST

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Voice - Call completion - Resolved

  • The Engineering team continues to work on the root cause. Service should still be stable at this time. //May 11, 2026. 4:40pm EST
  • The issue has been identified. Services at this time should be stable. We are working on a resolution at this time. //May 11, 2026, 12:40pm EST
  • Cronus is currently investigating an issue with inbound and outbound call completion. //May 11, 2026 11:40am EST

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Planned Data Center Maintenance – Voice Services 

  • Cronus will be performing planned maintenance in our data center on May 8th starting at 11:00 PM EDT.
  • We will be performing planned infrastructure maintenance in our data center as part of a network modernization effort. This work includes replacing core networking, routing, and firewall components that support services in the site. Our team will be monitoring throughout the maintenance window and will post updates here if anything changes. //May 4, 2026, 7:30 am EST

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Emergency Fiber Maintenance

  • Cronus will be performing emergency maintenance May 6th starting at 12:00am to 6:00am to replace a damaged cable. We do not anticipate any outages of your service, but services may see a 50ms switch hits and possible latency change as traffic reroutes. //April 27,2026, 1:40pm EST

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Planned Data Center Maintenance – Voice Services - Grand Rapids - Completed

  • Cronus will be performing planned maintenance in our Grand Rapids data center on April 29th & 30th starting at 8:00 PM EDT.
  • This work involves updating power infrastructure in our equipment space to improve reliability and support ongoing operations. We do not expect any customer impact, and all services should remain online. However, because this is power‑related work, there is a small risk of unexpected interruption if an issue occurs. Our team will be monitoring throughout the maintenance window and will post updates here if anything changes. //April 27, 2026, 8:30 am EST

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Scheduled Maintenance – BGP Core Router - Completed

  • Cronus Team will be performing planned maintenance on our BGP core routing system on April 11 & 18 from 3:00 AM to 4:30 AM EDT. Our support team will be monitoring the maintenance window and addressing any issues that arise. Brief routing convergence events or short interruptions may occur during this period. //April 9, 2026, 9:02am EST

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Fiber Maintenance- Completed

  • An upstream provider will be performing fiber maintenance April 16th 10pm to April 17th 6am EST.  50ms switch hits may be observed. //April 3, 2026, 4:09pm EST

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Network Outage - Resolved

  • Cronus Internet experienced a network outage between 3:00 AM and 3:59 AM that affected a subset of static IP customers. The disruption was caused by an issue with one of our upstream providers, which temporarily impacted routing stability.

    All services have been fully restored and are operating normally.  //April 6th, 2026, 6:00am EST

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Fiber Maintenance

  • An upstream provider will be performing fiber maintenance March 17th & 18th, 2026, 12am to 6am EST.  50ms switch hits may be observed. //March 2, 2026, 4:25pm EST

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Voice - Call completion & Degradation - Resolved

  • A fix has been implemented, and we are monitoring the results. //March 13, 2026, 8:00am EST
  • We are continuing to investigate the underlying issue. At this time, services appear to be stable. //March 12, 2026, 8:15pm EST
  • We have isolated the incident, and we are working towards a fix. //March 12, 2026, 5:15pm EST
  • Cronus Team is currently investigating issues in one of our data centers. The engineering team is actively investigating. We will provide any updates as they become available. //March 12, 2026, 5:00pm EST

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Scheduled Maintenance - Support - Call Center

  • Cronus Team will be performing maintenance Sunday, March 1st, 3:00 PM – 3:30 PM that will briefly affect Cronus AI Phone service. Inbound calls – Calls to Cronus number will not connect. Callers will automatically hear: “This phone number is offline for scheduled maintenance. Please try again in 30 minutes. //February 27, 2026 9:35am EST

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Sensor System Alerts

  • Cronus Team has been actively investigating the email alerts that began generating on 2-23-26 around 12:00pm. We are reviewing our senor system to identify the conditions that triggered these notifications. //February 24, 2026 8:30am EST

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Emergency Fiber Maintenance- Completed

  • An upstream provider will be performing fiber maintenance February 18, 2026, 12am to 6am EST.  50ms switch hits may be observed. //Feb 17, 2026, 3:37pm EST

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Scheduled Maintenance- Fiber repair-Completed

  • Cronus Team will be performing maintenance to repair fiber network Feb 9, 2026, 10pm to Feb 10, 2026, 6am & Feb 11, 2026,12am to Feb 11, 2026, 6am, Outage duration: Up to the entirety of each maintenance window. //January 28,2026 1:10pm EST

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Support - Email  Microsoft Outage - Resolved 

  • Microsoft has reported that email outage has been resolved //July 23, 2026 9:50 am EST

  • We are currently experiencing an issue with our support email due to a Microsoft service outage affecting inbox access and message delivery. This may prevent customers from sending or receiving emails through our support address.

    Our team is monitoring the situation closely and will restore full email functionality as soon as Microsoft resolves the outage.  You can still open a ticket via our www.cronusc.com/support web form or text message 866-799-9933 //July 22, 2026 5:45 pm EST

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Emergency Maintenance

  • Cronus Team will be performing emergency maintenance 1/17/2026 12:00 AM to 1/17/2026 6:00 AM Eastern to migrate a backbone link to new line card. Outage duration: Up to 30 minutes. //January 16,2026 5:25pm EST

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Network Outage - Resolved - 1/16 9:25am - 10:31am 

  • Service has been restored and is currently being monitored. //January 16,2026 10:31am EST
  • We've found a hardware issue at our Detroit Data Center and are in the process of replacing it. Partial service has been restored, but customers with static IPs are still affected. //January 16,2026 10:05am EST
  • We are currently experiencing a network outage. Our NOC engineers are working to restore service as quickly as possible. This message will be updated once service is restored. //January 16,2026 9:25am EST

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Extreme Weather Advisory - 1/9 - 1/10

  • With extreme weather, high winds and snow storms expected to impact our service area throughout the day, there may be an influx of outages in a short period of time. Wind gusts up to 60 mph are possible, which can damage internet lines cause power outages. Before contacting Cronus support please check the DTE website for power outages. Link -> DTE Outages Map. //January 9, 11:37 am EST

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Fiber Maintenance - Cancelled 

  • An upstream provider will be performing fiber maintenance January 6 & 7, 2026 12am to 6am EST.  50ms switch hits may be observed. //Dec 16, 2025 3:22pm EST

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Emergency Maintenance - 12/30/2025 12:00 AM to 12/31/2025 6:00 AM

  • Ongoing Emergency maintenance to identify a frozen splice case that is causing service degradation effecting parts of Mount Clemens and Northern Detroit, MI. //Dec 30, 2025 9:52am EST
  • A upstream provider will be performing emergency maintenance to restore a one-way outage between Mount Clemens and Northern Detroit, MI.  There is no downtime expected, however, 50ms switch hits may be seen as traffic reroutes to alternate paths. //Dec 29, 2025 5:52pm EST

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Extreme Weather Advisory - 12/29 - 12/30

  • With extreme weather, high winds and thunder storms expected to impact our service area throughout the day, there may be an influx of outages in a short period of time. Wind gusts up to 60 mph are possible, which can damage internet lines cause power outages. Before contacting Cronus support please check the DTE website for power outages. Link -> DTE Outages Map. //Dec 29 7:01 am EST

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New Center - North Midtown Detroit - Outage - Resolved

  • Issue has been resolved and power has been restored. //Dec 22, 2025 8:55 pm EST
  • Service in the New Center area is currently impacted due to a blown transformer. DTE is actively working on the issue. We will update this thread as soon as we receive any relevant information from their team. //Dec 22, 2025 8:22am EST
  • We are investigating a outage in the New Center Area //Dec 21, 2025 5:22pm EST

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Scheduled Maintenance - Fiber Maintenance - Completed

  • Fiber maintenance has been completed //Nov 21, 2025 6:00am EST
  • Cronus Team will be performing Fiber maintenance.  November 19th & 20th, at 12:00am to 6:00am. Up to 6 hours of down time each night. //Nov 13, 2025 9:51am EST

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Scheduled Maintenance - BGP Migration - Completed

  • BGP maintenance has been competed //Nov 15, 2025 4:15am EST
  • Cronus Team will be performing BGP maintenance to core BGP router to improve scalability and redundancy to network.  November 15, at 4:00am to 5:00am. Up to 30 min of down time.  //Nov 13, 2025 12:51pm EST

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Scheduled Maintenance - Fiber Maintenance-Completed

  • Cronus Team will be performing Fiber maintenance November 4th, 5th, 6th & 7th at 12:00am to 6:00am on a cut fiber cable. Up to 6 hours of down time each night. //Oct 31,2025 1:58pm EST

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Scheduled Maintenance - Fiber Maintenance-Completed

  • Cronus Team will be performing Fiber maintenance October 29th & 30th at 12:00am to 6:00am on a cut fiber cable. Up to 6 hours of down time each night. //Oct 28,2025 9:36am EST

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Scheduled Maintenance - Fiber Maintenance-Completed

  • Cronus Team will be performing Fiber maintenance October 21st, 22nd, 23rd & 24th at 12:00am to 6:00am on a cut fiber cable. Up to 6 hours of down time each night. //Oct 10, 2025, 4:04pm EST

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Cloud Infrastructure Advisor - AWS Amazon Outage

  • Amazon services has stabilized  //Oct 20, 2025, 4:09pm EST

  • A widespread outage affecting Amazon Web Services (AWS) is currently impacting cloud-based platforms across the internet. This may cause intermittent issues with third-party systems, including:

    • Point-of-sale (POS) terminals
    • Credit card processing
    • Cloud-hosted support tools
    • Provisioning and activation portals

    What this means for Cronus clients: While Cronus systems remain operational, you may notice delays or disruptions when interacting with services that rely on AWS infrastructure. //Oct 20, 2025, 6:04am EST

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Western - Detroit Data Center - Backup Systems Testing - Completed

  • To ensure the reliability of our backup power infrastructure, a full power shutdown is scheduled from Saturday, October 18th at 4:00 PM  to Sunday, October 19th at 8:00 AM.  This maintenance window will be used to <strong>test and validate our backup systems' performance and operational readiness.  While no service outages are expected, brief interruptions may occur during the testing period. //Oct 4, 2025, 8:33am EST

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Eastern Detroit Data Center - Power Systems - Completed

  • Maintenance has been completed //Oct 3, 2025, 6:31am EST
  • Technicians will be performing power systems maintenance on October 3rd at 6am - 7am.  There me be unexpected reboots during the maintenance window. //Sept 29, 2025, 10:26pm EST
  • Technicians have identified the issue and have applied a fix.  //Sept 28, 2025, 8:31pm EST
  • We are currently investigating a power outage in our Eastern Detroit Data Center. We will be posting further information on this thread once we receive it.  //Sept 28, 2025, 6:55pm EST

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Scheduled Maintenance - Fiber Maintenance - Completed

  • Cronus Team will be performing maintenance to replace damaged fiber 10/02/2025 12:00 AM to 10/03/2025 06:00 AM. No outages anticipated; switch hits and increased latency may be observed while traffic reroutes to redundant paths. //Sept 12, 2025, 1:17pm EST

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Grosse Point / St Clair Shores MI - Scheduled Maintenance- Completed

  • We will be performing maintenance at our Grosse Point / St Clair Shores Data Center September 4 - 5, 2025 5am - 8am EST.  During this windows there will be various 10-15 min outages. //Aug 22,2025 2:38pm EST

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Fiber Maintenance - Completed

  • An upstream provider will be performing fiber maintenance September 4, 2025 10pm to September 5, 2025 6am EST. Switch hits and increased latency may be observed. //Aug 22,2025 2:38pm EST

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Emergency Maintenance - Switch Fiber- Completed

  • An upstream provider will be performing emergency fiber maintenance Aug 20,2025 12am to 6am Est. There is no downtime expected. //Aug 18,2025 11:35am EST

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Voice Platform- Outbound/Inbound calls - Resolved

  • Cronus Team is currently investigating an incident with outbound call failures. //Aug 18,2025 10:55am EST. 
  • We are seeing some intermittent inbound issues as well with routing, The team is continuing to investigate. //Aug 18,2025 11:28am EST
  • The issue has been identified. Call processing is currently stable. We will continue to monitor. //Aug18,2025 12:02pm EST

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Scheduled Maintenance - Voice Platform- Completed

  • Cronus Team will be performing system maintenance Friday August 15, 2025 at 8pm EST to upgrade our Voice platform switch. We do not anticipate impact to call processing.//Aug 11, 2025 10:25am EST. 

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Scheduled Maintenance - HTTPS Fax Server - Completed

  • Cronus Team will be performing maintenance on HTTPS Fax Server starting August 1, 2025 at 7pm for approximately 3 hours. During this timeframe it is expected that HTTPS fax services could be impacted for periods of time while maintenance is performed. // August 1, 2025 7:40am EST

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Scheduled Maintenance - Voice/Switch Software Updates 

  • Cronus Team will be performing maintenance July 18th 2025 at 10pm to apply additional security features to the database system. The changes will necessitate restarts of certain services, but due to the redundant nature of these restarts should be transparent to users. //July 15, 2025 3:03pm EST

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Cloudfare 1.1.1.1 - DNS Issue - Resolved

  • This incident has been resolved. //July 14, 2025 8:25pm EST
  • Cronus has rerouted DNS traffic to another provider and are monitoring the results. //July 14, 2025 6:25pm EST
  • Cloudflare Data Center is investigating, an issue which potentially impacts multiple users that use 1.1.1.1 public resolver. Further detail will be provided as more information becomes available. //July 14, 2025 6:00pm EST

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Scheduled Maintenance - Voice/Switch Software Updates - Completed

  • The scheduled maintenance has been completed. //July 12, 2025 8:20am EST
  • Cronus Team will be performing maintenance July 11th 2025 at 10pm to apply additional security features to the database system. The changes will necessitate restarts of certain services, but due to the redundant nature of these restarts should be transparent to users. //July 3, 2025 12:30pm EST

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Scheduled Maintenance - Hardware Replacement - Completed

  • Cronus Team will be performing maintenance to replace Hardware on core equipment June 23, 2025 12am to 6am & June 24, 2025 12am to 6am. //June 19, 2025 3:00pm EST

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Scheduled Maintenance - Card Replacement- Completed

  • Cronus Team will be performing maintenance to replace a card on transport equipment June 19, 2025 12:00am to 6:00am. //June 9, 2025 4:18pm EST

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Scheduled Maintenance - Switch Replacements - Completed

  • Upgrades have been completed //June 13, 2025 6:03am EST
  • Cronus Team will be performing maintenance to replace core switches June 11 - 13, 2025 5am - 7am. //June 10, 2025 11:33am EST

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Voice Calling/Registration- Resolved

  • Cronus team has resolved the issue and we will be monitoring over the next 24 hours. //June 4, 2025 1:07pm EST
  • Cronus Team has identified an issue with an upstream provider. We will be steering traffic around this upstream link; until the issue is resolved. //June 4,2025 11:25 am EST
  • Cronus Team is currently investigating an issue with calling and registration. //June 4.2025 11:12 am EST 

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Scheduled Maintenance - Core Backbone- Completed

  • Cronus Team will be performing maintenance on core backbone. 05/14/2025 12:00 AM to 05/14/2025 6:00 AM EST & 05/15/2025 12:00 AM to 05/15/2025 6:00 AM EST. The expected downtime will be less than 1 hour. //April 30,2025 11:18am EST

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DNS Trouble - Resolved

  • A fix is in place; we will be monitoring for next 24 hours. //May 8, 2025 6:12pm EST
  • Cronus is experiencing a DNS issue from a upstream provider. This could cause issues with some web & cloud services. Cronus team is actively trying to fix issue. //May 8, 2025 3:25pm EST

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Network Outage - Detroit - Resolved

  • Cronus team has resolved the outage and we will be monitoring over the next 24 hours. //May 2, 2025 1:35pm EST
  • Cronus Team is working to resolve the issue; ETA 2pm. //May 2, 2025 10:54am EST
  • Cronus Team is currently experiencing a limited network outage out of Detroit, MI. Our NOC engineers are working to restore service as quickly as possible. This message will be updated once service is restored. Thank you for your patience. //May 2, 2025 10:00am EST

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Scheduled Maintenance - Voice/Switch Software Updates - Completed

  • Scheduled Maintenance has been completed. //April 26, 2025 6:58 am EST 
  • Cronus Team will be performing scheduled maintenance on the Voice platform switch software during the weekend of April 25 & 26, 2025 10pm-4am EST
  • This upgrade process attempts to take all steps to avoid interruptions when possible, and the availability of our service remains of utmost importance to us. These upgrades will result in significant gains in efficiency and improved responsiveness as well as new feature sets
  • Due to the nature of the upgrade, call center agents will be logged out of their queues and need to log back in afterwards to restore normal functionality. //April 17, 2025 9:58 am EST 

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Scheduled Maintenance- Voice/Queue Application

  • Cronus Team will be performing a scheduled restart of the call center application this evening at 9pm EST 4-09-2025. All agents will need to log back into queues to restore proper call routing.//April 09, 2025 4:40pm EST

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Scheduled Maintenance- Voice/Queue Application

  • Cronus Team will be performing a scheduled restart of the call center application this evening at 9pm EST 4-09-2025. All agents will need to log back into queues to restore proper call routing.//April 09, 2025 4:40pm EST

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Scheduled Emergency Maintenance - Resolved

  • Issue has been resolved.  //March 22, 2025 6:45 am EST
  • Failing Cards have been replace.  We are monitoring the device.  //March 21, 2025 5:30am EST
  • Cronus Team will be performing emergency maintenance 03/21/2025 12:00 AM to 03/21/2025 06:00 AM Eastern  to replace failing cards in Core Juniper and upgrade firmware to restore network to optimal levels. //March 20, 2025 9:38am EST

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St Clair Shores Data Center - Backup Power Supply Upgrades - Completed

  • Upgrades have been completed. //March 7, 2025 6:55 am EST 
  • Cronus Team will be performing UPS power unit upgrades at St Clair Shores Data Center.  There will be a 20 - 40 minute service outage.  Schedule for March 7 at 6am-7:30 am. //March 2, 2025 9:40 am EST 

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CNAM Delivery Error-Resolved

  • Cronus Team is currently working with our CNAM vendor to investigate an issue with SNAM delivery.//March 3, 2025 10:30am EST
  • The issue has been identified and we are seeing CNAM delivery return to normal.//March 3, 2025 11:30am EST
  • The issue has been resolved.//March 3, 2025 1:35pm EST

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HTTPS Fax Server Maintenance - Completed

  • The HTTPs Fax Server will be undergoing database maintenance starting Friday 1/24/2025 at 9 pm ET for approximately 4 hours. During this timeframe it is expected that fax services could be impacted for periods of time while maintenance is preformed on the underlying database. //January 21, 2025 12:44 pm EST

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 Scheduled Maintenance - Hardware Upgrades - Completed

  • Upgrades have been completed.  //January 18, 2025 6:36 am EST 
  • Cronus Engineering Team will conduct a maintenance window scheduled for February 18, 2024 4:00 am EST - 7:00 am EST  We will be performing critical system hardware upgrades to equipment at Detroit Data Centers (CDDC). Internet and Voice services will be affected intermediately during the above times.  //January 13, 2025 9:28 am EST 

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Verizon - Internet Outage / SD-WAN Services - Resolved

  • Verizon services have been fully restored. //January 18, 2025 2:32 am EST
  • Verizon services have stabilized and are working.  Support will be monitoring Verizon services over the next 24 hours. //January 17, 2025 2:32 pm EST
  • We are currently investigating an outage with Verizon Wireless, some SD-WAN services may be effected. //January 17, 2025 2:00 pm EST

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CNAM  Deliver Error - Solved

  • We are currently aware of an issue impacting the delivery of CNAM, Our CNAM provider is presently investigating the issue. //December 23.2024 11:53 am EST 
  • The CNAM provider has implemented a fix and we are observing normal CNAM delivery. We will continue to monitor. //December 23,2024 1:10pm
  • This Incident has been resolved at this time. //December 23,2024 1:37pm EST

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Scheduled Maintenance - Completed

  • Cronus Team will be performing firmware upgrades on core network Nov 6, 12:00 am to 6:00 am Backup date Nov 7. 12:00am to 6am. //Oct 28, 2024 11:50 am EST

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Scheduled Maintenance - Completed

  • Cronus Team will be performing maintenance October 22nd & 23rd Between 10pm & 6am. Cronus will be performing maintenance on our BGP route reflector to improve scalability across our network. The expected impact will be two 5 minute outages as the maintenance starts and near the conclusion. //Oct 10, 2024 4:25 pm EST

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Emergency Maintenance

  • Service has been restored.  We are currently monitoring replaced equipment. //Oct 19, 2024 6:50 pm EST
  • Cronus Team will be performing maintenance October 19th 6pm & 7pm.  Cronus team will be performing maintenance to reboot/replace core device along the network. //Oct 19, 2024 5:33 pm EST

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Emergency Maintenance

  • Cronus Team will be performing maintenance October 15th  Between 12am & 1am. Cronus will be performing emergency maintenance to reboot and/ or replace a failing transport card. No outage anticipated: switch hits and increased latency may be observed. //Oct 14, 2024 6:08 pm EST

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Scheduled Maintenance-Complete

  • Cronus Team will be performing maintenance October 8th & 9th Between 12am & 6am. New cards will be inserted into core routers and migrate backbones. We do not anticipate any impact to your services as a result of this maintenance; however, all maintenance activity presents some risk of becoming impactful. //Sept 25, 2024 11:45 am EST

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Phone Switch Maintenance - Complete

  • Upgrades have been Completed
  • Cronus Team will be performing scheduled maintenance on the Atlas platform switch software during the weekend of October 4, 20024. This upgrade process attempts to take all steps to avoid interruptions when possible, and the availability of our service remains of upmost importance to us. These upgrades will result in significant gains in efficiency and improved responsiveness as well as new feature set. //Sept 13, 2024 10:20am EST

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Scheduled Maintenance

  • An Upstream carrier will be performing emergency fiber maintenance Sept 20, 2024 12:00am to 6:00am. No outage is anticipated, however, Service may see higher latency and packet loss.//Sept 19. 2024 2:35 pm EST

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Phone Switch Maintenance

  • Cronus Team will be performing scheduled maintenance on the Atlas platform switch software during the weekend of October 4, 20024. This upgrade process attempts to take all steps to avoid interruptions when possible, and the availability of our service remains of upmost importance to us. These upgrades will result in significant gains in efficiency and improved responsiveness as well as new feature set. //Sept 13, 2024 10:20am EST

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ATT&T Routing Issues - Resolved

  • Issue has been resolved
  • It is being reported that AT&T is currently having routing issues. These issues seem to be affecting the users ability to connect to Microsoft services. If your internet service provider is AT&T and you use Microsoft, you are likely being affected. If your office uses AT&T as your primary internet, but have a back-up internet provider, you should be able to disconnect AT&T and enable your back-up internet as your primary. //Sept 12, 2024 9:35 am EST

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CNAM Delivery Errors - Resolved

  • We are currently investigating an issue with CNAM delivery on inbound calls. We will provide updates as they become available. //August 12, 2024 2:26 pm EST 
  • At this time we are seeing good CNAM dips after the implemented fix. We are marking the incident as resolved. //August 12 6:39 pm EST

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Detroit Data Center - Backup Power Supply Upgrades - Completed

  • Upgrades have been completed. 
  • Cronus Team will be performing UPS power unit upgrades at Detroit Data Center.  Backup power systems will take effect no service interruptions are expected. Schedule for August 1 & 2 at 5am-7am. //June 26, 2024 10:56 am EST 

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Customer Alert Systems - DNS Propagation to Cloud Services - Completed

  • Propagation has been successful //July 9, 2024 12:09 pm EST 
  • Cronus Team will be performing a service transfers from hard servers to Amazon Cloud.  If you receive any email alerts it is most likely services are being transferred to cloud clusters.  Full DNS propagation will take 24 - 72 hours.  We will update this thread when everything is fully propagated.  //July 8, 2024 10:45 am EST 

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Voice Database Maintenance

  • Cronus will be performing scheduled maintenance on Friday June 14th starting at 8 pm ET.
  • The maintenance is to apply additional security features to the database system. The changes will necessitate restarts of certain services, but due the redundant nature of these services these restarts should be transparent to users.// June 12th, 2024 2:08 pm EST

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Weather Advisory for Michigan 

  • Outages continue to come in the State of Michigan  due to ramped weather conditions.  Before contacting Cronus support please check the DTE website for power outages. Link ->DTE Outages Map. //June 5. 2024 4:00 pm EST

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Portal Server Errors - Resolved

  • We are currently investigating an issue with the server errors when utilizing the portal UI. //May 13, 08:51 EDT
  • This is also impacting the use of the Boomea call center console. The queues are still active if members log in with their Star codes. Development and Engineering are actively looking into the issue and we will keep you posted. //May 13, 09:06 EDT
  • The issue has been identified and a fix is being applied. We will keep you posted with any additional information. //May 13, 09:36 EDT
  • A fix has been implemented at this time we are monitoring.//May 13, 09:52 EDT
  • This incident has been resolved. //May 13, 15:38 EDT

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Voice Systems - Switch Upgrades - May 10-12 - Completed

  • Upgrades have been completed //May 12, 2024 9:20 am EST
  • Cronus will be performing scheduled maintenance on the Voice platform switch software during the weekend of May 10. The switch software maintenance may impact service because the upgrade process requires all three (3) data centers to be updated and restarted periodically. Call-center & call queuing may be impaired for short periods of time during the maintenance window. If you are experiencing voice issues please reboot your equipment and login into queues using star codes.
  • This upgrade process attempts to take all steps to avoid interruptions when possible, and the availability of our service remains of utmost importance to us. These upgrades will result in significant gains in efficiency and improved responsiveness as well as new feature sets. //May 1, 2024 9:00 am EST

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Fiber Ring Maintenance - Completed

  • Switch over has been completed and are working properly.  //May 10, 2024 6:26 am EST 
  • Cronus will be performing scheduled maintenance to the fiber ring on May 10 from 6:00 am - 6:30 am.  Detroit Central Business district will experience intermittent disconnects during the time slot.  //May 6, 2024 1:07 pm EST

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Inbound CNAM Delivery

  • We are currently investigating an issue with CNAM delivery on calls.//April 30, 2024 9:33 am EST
  • We have implemented a solution and monitoring at this time.//April 30, 2024 10:15 am EST
  • Incident has been resolved. //April 30, 2024 11:48 am EST

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NFL Draft - Traffic & Service Call Delays Starting - 4/1 - 4/29

  • Due to our office being in close proximity to the upcoming 2024 NFL Draft, please be patient and expect longer that average ticket and service call times. //April 13, 2024 8:00 am EST
  • Please see the attached article for phases of closures from Phase 1-6 Street Closures. 

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Extreme Weather Advisory - 4/17/2024 11:50 am - 8:00 pm EST

  • With extreme weather, high winds and thunder storms expected to impact our service area throughout the day, there may be an influx of outages in a short period of time. Wind gusts up to 60 mph are possible, which can damage internet lines cause power outages. Before contacting Cronus support please check the DTE website for power outages. Link -> DTE Outages Map. //April 17, 2024 11:00 am EST

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Voice Systems - Switch Database Maintenance - Completed

  • The scheduled maintenance has been completed. //April 13, 2024 5:00 am EST
  • Cronus will be performing scheduled maintenance on Friday April 12th starting at 10 pm EST. The maintenance is to apply additional security features to the database system. The changes will necessitate restarts of certain services, but due to the redundant nature of these services these restarts should be transparent to users. //April 10, 2024 3:10 pm EST

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Network Outage - Resolved

  • Service has been restored.  We are investigating a upstream provider outage.  We have rerouted traffic to compensate.  //April 3, 2024 10:30 am EST 
  • We are currently experiencing a limited network outage out of Detroit, MI. Our NOC engineers are working to restore service as quickly as possible. This message will be updated once service is restored. Thank you for your patience. //April 3, 2024 8:30 am EST 

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Extreme Weather Advisory - 3/22/2024 

  • With extreme weather and high winds expected to impact our service area throughout the day, there may be an influx of outages in a short period of time. Wind gusts up to 60 mph are possible, which can damage internet lines cause power outages. Before contacting Cronus support please check the DTE website for power outages. Link -> DTE Outages Map. //March 22, 2024 6:00 am EST

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Scheduled Maintenance - 3/18/2024 - Complete

  • The scheduled maintenance has been completed. //March 18, 2024 7:15 am EST 
  • Cronus will be conducting network maintenance to core internal Firewall systems.  We expect no interruption of service.  Scheduled for March 18th 6am - 7am.  //March 9, 2024 9:18 am EST 

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Scheduled Maintenance - Voice VOIP Systems - 3/8/2024 - Completed

  • The scheduled maintenance has been completed. //March 8, 2024 9:18 pm EST 
  • Cronus will be conducting network maintenance to Voice Services at 10pm EST (7pm PST) in Las Vegas on Friday March 8th. There could potentially be a brief 1-2 minute disruption of services. However, those services are expected to utilize their alternate paths to our other data centers (Philadelphia, Grand Rapids) during this time. We expect any possible interruptions to be short-lived. //February 29, 2024 12:18 pm EST 

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Scheduled Maintenance - Part 3 - 3/3/2024 - Completed

  • Scheduled Maintenance has been completed. //March 3, 2024 6:41 am EST 
  • Cronus Team will be performing fiber and equipment upgrades at our Detroit Data Center.  This in turn will result in a intermittent network outages during the service window.  Scheduled for March 3, 2024 6:00 am - 6:30 am EST. //March 2, 2024 6:42 am EST 

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Scheduled Maintenance - Part 2 - 3/2/2024 - Completed

  • Scheduled Maintenance has been completed. //March 2, 2024 6:41 am EST 
  • Cronus Team will be performing fiber and equipment upgrades at our Detroit Data Center.  This in turn will result in a intermittent network outages during the service window.  Scheduled for March 2, 2024 4:00 am - 6:00 am EST. //February 24, 2024 9:43 am EST 

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Extreme Weather Advisory - 2/28/2024 

  • With extreme weather and high winds expected to impact our service area throughout the day, there may be an influx of outages in a short period of time. Wind gusts up to 60 mph are possible, which can damage internet lines cause power outages. Before contacting Cronus support please check the DTE website for power outages. Link -> DTE Outages Map. //February 28, 2024 6:00 am EST 

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Scheduled Maintenance - Part 1 - 2/2/2024 - Completed

  • Scheduled Maintenance has been completed. //Feb 2, 2024 8:01 am EST 
  • Cronus Team will be performing fiber and equipment upgrades at our Detroit Data Center.  This in turn will result in a intermittent network outages during the service window.  Scheduled for February 2, 2024 4:00 am EST. //January 31, 2024 11:55 am EST 

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Genetec / DPD Greenlight Mobile Platform Maintenance - 1/22/2024 - Completed

  • Upgrades have been completed. //January 22, 2024 9:45 am EST
  • Cronus Team will be performing maintenance to the Mobile Genetec Server which feeds all the Greenlight Cameras on mobile devices.  There may be up to a 24 hour period of not being able to access the mobile app.  These change need to propagate through the internet as a whole.  We will post on the status page once it has been completed. //January 18, 2024 10:52 am EST 

 

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