If your internet, phones, or cameras are down, here is the fastest way to get help.
First, check the network status
Visit www.cronusc.com/networkstatus. If we are aware of an outage in your area, it will be listed there and our team is already working on it.
Then tell us what is down
Email support@cronusc.com or text our support number, and include these four things so we can start right away:
- Your business name
- Your street address
- What is down — internet, phones, cameras, or everything
- When it stopped working
Tickets that mention an outage are automatically marked urgent and our team is notified immediately, at any hour.
If your whole system is down
Call 844-493-7955 and follow the prompts. Our office hours are Monday–Friday 7am–7pm and Saturday 7am–noon (Eastern), but outage reports reach us 24/7.