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  1. Cronus - Support Center
  2. Troubleshooting
  3. Network Status & Maintenance

Network Status

All Systems Operational

If you are experiencing issues, please read the announcements below or contact our Network Operations Center by Support Ticket or call 844.799.9933 and follow the support procedures.

Announcements

Fiber Maintenance

  • Scheduled - An upstream carrier will be performing maintenance Sept 28th & 29th 10:00pm - 6:00am both nights, and again Oct 5th & 6th 10:00pm - 6:00am, to replace aerial fiber with underground plant along its network. We do not anticipate any outages of your service, but services may see a 50ms switch hits and possible latency change as traffic reroutes. //September 25, 2026 12:13 pm EDT

Phone Service - Scheduled Maintenance - HTTPS Fax

  • Completed - Maintenance scheduled for Fri Oct 2, 11:00 PM to Sat Oct 3, 1:00 AM EDT has been completed. //October 3, 2026 1:00 am EDT
  • Completed - The scheduled maintenance has been completed. //October 3, 2026 1:00 am EDT
  • In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. //October 2, 2026 11:00 pm EDT
  • Update - Maintenance will begin as scheduled in 60 minutes. //October 2, 2026 10:00 pm EDT
  • Scheduled - We will be applying Windows updates to the HTTPS Fax platform. HTTPS Fax service may be intermittently unavailable during the maintenance window. //September 30, 2026 12:45 pm EDT

Scheduled Maintenance — Video Surveillance (Genetec) — Greenlight

  • Completed - Genetec Upgrades have been completed and confirmed working. //September 29, 2026 7:04 pm EDT
  • Monitoring - The Genetec upgrades have been successfully completed. We will be actively monitoring the system over the next 48 hours to ensure stability. If you encounter any issues during this time, please open a ticket with support. //September 29, 2026 2:10 pm EDT
  • Scheduled - This maintenance has been delayed. The Genetec video management server upgrade for Greenlight will now take place on Tuesday, September 29 and Wednesday, September 30, between 9:00 AM and 8:00 PM EDT each day. During the maintenance, live viewing and recorded-video playback for Greenlight may be briefly unavailable while services restart. Cameras continue recording throughout and no footage will be lost. Service returns automatically once each day's work completes. //September 28, 2026 1:33 pm EDT

View Past Announcements

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