VoIP Feature Codes can be toggled ON/OFF at the Account level for each of your customers. Theses are the defaults on all accounts.
| ACTION | DESCRIPTION | DIAL |
| Enable Call Forward | Turn call forwarding on | *72 |
| Disable Call Forward | Turn call forwarding off | *73 |
| Toggle Call Forward | Flip call forwarding on or off | *74 |
| Update Call Forward | Change the number forwarding goes to | *56 |
| Park and Retrieve | Park and Retrieve a call. IE. Blind Transfer to *31 to Park. Call *31 to Retrieve. | *3 |
| Valet | Valet park a call. System will announce the parking slot number. | *4 |
| Retrieve | Retrieve a Valet-parked call. *51 followed by slot number. IE. *5100 | *5 |
| Check Voicemail | Call *97 to check voicemail box. | *97 |
| Direct to Voicemail | Send call directly to voicemail. IE. Blind Transfer to **101 | ** |
| Intercom | Place an intercom call. *0 followed by the extension number. IE. *0101 | *0 |
| Privacy | Make an anonymous call. *67 followed by the number. IE. *678005551212 | *67 |
| Enable Hot Desking | As a device user, log into a phone and take it over | *11 |
| Disable Hot Desking | As a device user, log out of the hot-desked phone | *12 |
| Toggle Hot Desking | As a device user, log in or log out of a phone (depending on your current state) | *13 |
| Direct Pickup | Pick up call ringing another user. *8 followed by the user extension. I.E *8100 | *8 |
| Dynamic Call Recording | While on a call press *1 to start a recording and *2 to stop a recording | *1 / *2 |
Call Queue Star Codes
| ACTION | DESCRIPTION | DIAL |
| Log Agent into a Queue | Logs an agent into all his queues | *60 |
| Set Agent to Ready | Sets the agent to ready in all his queues | *61 |
| Log Agent out of a Queue | Logs the agent out of all of his queues | *62 |
| Set Agent to Away | Sets the agent to away | *63 |