The Green Light Genetec server was recently upgraded to Security Center 5.11. As part of the upgrade, the server received a new security certificate. The first time you open the Genetec Mobile app afterward, you may see a message saying the server's certificate has changed or isn't trusted.
This is expected and you don't need to call support.
New to the app? See Green Light – Genetec Security Center Access for setup instructions.
What to do
- Check that the server shown in the message is greenlight.cronusc.com.
- Tap Continue (or Trust).
- Your cameras will load as normal. You'll only see this message once per phone.
If you see a server name other than greenlight.cronusc.com, tap Cancel and contact Cronus support.
Cameras keep spinning?
If your camera tiles show a spinning icon and don't load:
- Close the Genetec Mobile app completely by swiping it away.
- Reopen it and wait about 30 seconds.
- If they still don't load after 5 minutes, contact Cronus support at 313.334.7647.
Looking for recorded footage? See View your cameras or request footage.